Refund policy
Thank you for shopping at Curo Gaia. We take pride in providing you with high-quality supplements and exceptional customer service. Your satisfaction is our top priority, and we want to ensure that your shopping experience with us is hassle-free. Please read our Return and Refund Policy carefully before making a purchase.
1. Returns
1.1 30-Day Return Policy: We offer a 30-day return period for most items from the date of purchase. If, for any reason, you are not completely satisfied with your purchase, you may return the product(s) within 30 days of receiving them for a refund or exchange.
1.2 Eligibility for Returns:
- To be eligible for a return, the item must be unused, unopened, and in its original packaging with all accompanying materials and documentation.
- Perishable or consumable items (e.g., food supplements) are non-returnable for health and safety reasons, except in the case of a manufacturing defect.
- Personalized or customized products are also non-returnable unless they are defective or damaged upon arrival.
- We reserve the right to refuse a return if the product does not meet our return policy criteria.
2. Refunds
2.1 Refund Process: Once we receive your returned item(s) and inspect them, we will notify you via email regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 60 days.
2.2 Refund Amount: The refund amount will include the cost of the returned item(s) minus any applicable shipping charges, restocking fees, or other fees incurred during the return process.
2.3 Refund Timeframe: Please allow some time for the refund to be processed and credited back to your original payment method. The exact timeframe may vary depending on your payment method and financial institution.
3. Exchanges
If you wish to exchange an item, please contact our customer support team at support@curogaia.co.za. We will guide you through the exchange process and help you find a suitable replacement product.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@curogaia.co.za with a description of the issue, and we will provide instructions on how to return the item or resolve the issue.
5. Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error, such as receiving a damaged or incorrect item. In such cases, we will provide you with a prepaid shipping label.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us at:
Curo Gaia 012 004 0650 support@curogaia.co.za
7. Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically to stay informed of any updates.
By making a purchase from Curo Gaia, you acknowledge and agree to the terms and conditions outlined in this Return and Refund Policy.