Shipping policy

Thank you for choosing Curu Gaia for your shipping needs. We understand that the safe and timely delivery of your packages is essential. This Shipping Policy outlines the terms and conditions related to shipping services provided by Aramex through Curo Gaia.

1. Shipping Carrier: We partner with Aramex, a renowned and trusted shipping company, to ensure the reliable and efficient delivery of your packages.

2. Shipping Zones and Coverage: We offer shipping services to domestic destinations, covering a wide range of regions. To check if we can deliver to your specific location, please refer to our website or contact our customer support team.

3. Shipping Rates: Shipping rates are calculated on a flat fee of R99. You will be provided with the applicable shipping rates during the checkout process. Additional fees may apply for special services or international customs clearance.

4. Shipping Times: Shipping times may vary depending on your location, the shipping service selected, and any customs processing for international shipments. We aim to have your products delivered to you within 3 - 7 working days from date of purchase. Aramex strives to provide accurate delivery estimates, and you will receive tracking information to monitor the progress of your shipment.

5. Tracking and Notifications: Upon shipment, you will receive a tracking number that allows you to monitor the status and location of your package. We will also send you email notifications to keep you informed about the progress of your delivery.

6. Delivery Attempts: Aramex will make multiple delivery attempts to ensure your package reaches you. If no one is available to receive the package, a notification will be left, and you can arrange for a re-delivery or pickup at the nearest Aramex location, as applicable.

7. Customs and Duties (International Shipments): For international shipments, you may be subject to customs duties, taxes, and import regulations of your destination country. Curo Gaia is not responsible for these charges, and they are the responsibility of the recipient. Please check with your local customs office for information on these fees.

8. Shipping Address Accuracy: It is essential to provide accurate shipping information, including your delivery address and contact details. Curo Gaia and Aramex are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

9. Shipping Inquiries and Customer Support: If you have any questions or concerns about your shipment, please contact our customer support team. We are here to assist you and ensure a smooth shipping experience.

10. Returns and Lost Packages: In the event of lost packages or returns, please refer to our Return and Refund Policy for guidance on how to initiate a return or claim for lost items.

11. Changes to Shipping Policy: We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically to stay informed of any updates.

By using our shipping services, you agree to comply with the terms and conditions outlined in this Shipping Policy.